Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Feb 13, 2019
Wednesday Feb 13, 2019
This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank
Nathan explains how to best identify types of AI investment for various institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.
Todd shares the importance of personalisation for banking customers, the shifting dynamics between big bank and fintech partnerships and their goals for further implementation down the road.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Feb 06, 2019
Wednesday Feb 06, 2019
In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jan 30, 2019
Wednesday Jan 30, 2019
In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia.
We discussed the incredible success story of Tinkoff Bank and how they went from humble beginnings as a direct mail credit card company, to becoming the world's largest fully-online bank by customer base.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jan 23, 2019
Wednesday Jan 23, 2019
In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions for the year ahead! Our guests include our very own Victoria Bateman, General Manager – EMEA for a western markets perspective and Gerald Ferguson, General Manager – Asia Pacific for an eastern markets perspective who will discuss retail and commercial trends across digital, technology, data, trust, regulation, bank and fintech partnerships, payments, channel trends and much, much more.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Jan 16, 2019
Wednesday Jan 16, 2019
Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open banking is redefining the SME & Commercial Banking Proposition across the UK, as well as drivers to remaining competitive in the digital market, partnerships and some great examples of customer acquisition strategies that work!
For those who would like to discover more insights in this space, don’t miss our upcoming Global Business Banking Summit, being held on the 27th February in London.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Dec 19, 2018
Wednesday Dec 19, 2018
This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.
Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale
Chris Wilkinson shares how Metro Bank have instilled trust amongst UK consumers and their customer-first approach to onboarding and servicing clients.
Soren Andreasen shares the digital transformation journey at Danske Bank, the opportunities and challenges from Open Banking and PSD2 and learnings from Denmark that have been brought across to Northern Ireland.
Sohail Raja explains how they’ve adapted the bank in an open API world, the challenges faced during their digital transformation and what new technologies they’re working with.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Dec 12, 2018
Wednesday Dec 12, 2018
Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 banks in Australia, along with David Washbrook, Co-Founder at Look Who’s Charging to share a fintech perspective.
The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for consumer payments as well as the time and cost implications to those involved.
David and Luke share the challenges and opportunities from the partnership, how they measure success and their predictions for opportunities in the Australian market from the potential roll out of an open banking framework.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Tuesday Dec 04, 2018
Tuesday Dec 04, 2018
This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the five driving factors to winning loyalty in Canada, some key trends in the region and how Mastercard boost customer engagement through their loyalty programs.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Nov 28, 2018
Wednesday Nov 28, 2018
This weeks’ episode focuses on digital payments and customer-centricity throughout Asia.
Sarah Hollinshead caught up with thought leaders from the recent Global Digital Banking Conference in Singapore to discuss these trends and more.
Guests include: Jonathan Koh, Head of Segment Development, OCBC Bank; Rahul Bhargava, Director – Payment Market Initiatives – Asia Pacific, Swift; AP NG, Managing Director, FavePay Singapore; Louis Liu, Managing Director, FOMO Pay and Reyna Jung, Product Marketing Lead, Facebook.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Nov 21, 2018
Wednesday Nov 21, 2018
This weeks’ episode focuses on the Financial needs of SMEs within the Australian market.
Kate Wilson, Research Director - AU & NZ, RFi Group shares the data behind the current trends and the growth of alternative lenders in the Australia market.
From a lender perspective, Beau Bortoli, CEO, Prospa discusses the biggest pain points for Australian SMEs and how Prospa differ from other lenders in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com