Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Jul 24, 2019
Jul 24, 2019
9 min
This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Development Bank of Canada who shared what it means to be the only bank in Canada that truly focuses on entrepreneurs, the biggest pain points experienced by Canada entrepreneurs and the growing importance of personalisation in the sme banking sector.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Jul 11, 2019
Jul 11, 2019
22 min
This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, Head of Open Banking at Wells Fargo and Susan French, Head of Product for BBVA Open Platform in the US.
Kicking off, Imran shares the journey at Wells Fargo since launching the platform back in 2016, how they’re enabling 24 hour customer control and consent through their ‘control tower’ service and the biggest benefits to be gained by commercial and retail banks.
Up next, Susan explains the objectives behind the launch of BBVA Open Platform, how they’re driving bank distribution through the offering and the types of businesses that will benefit the most from partnering with them.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Jun 27, 2019
Jun 27, 2019
22 min
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Jim Wadsworth, SVP Open Banking, Mastercard who shared the exciting news around their new open banking solution, their real time validation of third parties for banking partnerships and his predictions for the year ahead.
Dan Phelps, Chief Digital Architect, Travelex shares the journey behind Travelex's 4 year digital transformation and the catalyst to the changes, the challenges faced along the way, how to minimise risk when investing in innovation and what technology they will be investing in next.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Jun 12, 2019
Jun 12, 2019
22 min
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Des McDaid, Managing Director – Marcus at Goldman Sachs UK details the success story behind reaching over a quarter of a million user accounts within the first 8 months of operations, how they are standing out from other savings accounts in the market and what other products Marcus is looking to launch next.
Josh Bottomley, Global Head of Digital at HSBC explains their cloud first strategy across digital innovation, a big bank perspective on how to successfully roll out new technologies across the institution and the fintech partnerships that HSBC are looking into at the moment.
Bill Gajda, SVP Innovation and Strategic Partnerships at Visa shares some exciting news around a new proposition for the fintech community, feedback from fintech partners so far and identifies the biggest opportunities in payments for the year ahead to look out for.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
May 24, 2019
May 24, 2019
23 min
This week we share interviews from Innovate Finance Global Summit with some of UK's big challengers. Ryan shares an exciting new SME offering, Jaidev shares the continued growth story of Zopa and dates around the launch of their full banking license and Eric who announces some very exciting news around a new partnership with a big global player.
Guests include:
Ryan Edwards-Pritchard, Managing Director, Funding Options
Jaidev Janardana, CEO & Board Member, Zopa
Eric Mouilleron, Founder & CEO, Bankable
May 7, 2019
May 7, 2019
17 min
In this week's episode, we caught up with Benoît LeGrand, Chief Innovation Officer at ING & CEO of ING Ventures to discuss all things innovation.
Benoît shares the key to how ING delivers game-changing innovation, how to identify true value in partnerships, how to deploy a culture of innovation throughout a large organisation and which of the emerging technologies ING will be investing in for the year ahead.
Apr 10, 2019
Apr 10, 2019
27 min
This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovation, real time payments tracking and the rise of the shared economy.
Our guests include Tracy Black, Executive Director - Modernization at Payments Canada; Jason Charlebois, SVP Small Business Scotiabank and Paul Parisi, President at Paypal Canada.
Apr 3, 2019
Apr 3, 2019
27 min
This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disruption, innovation, regulation, customer experience and corporate leadership.
Our guests include Charlotte Duerden, UK Country Manager at American Express; Jackie Keogh, Senior Vice President, Western Union Business Solutions; Lisa Neary, Head of Payment Schemes and Transformation at The Co-operative Bank and Kristy Duncan, CEO and Founder of Women in Payments.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Mar 27, 2019
Mar 27, 2019
25 min
This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.
Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.
Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI.
Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending.
Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation.
Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Mar 20, 2019
Mar 20, 2019
14 min
This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.