Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
· What are evolving needs of customers and what are the key trends?
· What are the next innovations that will meet these?
· Which players are responding to new and emerging customer needs and what propositions are working?
· Are new and upcoming regulations going to impact the market and how?
Episodes
Apr 10, 2019
Apr 10, 2019
27 min
This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovation, real time payments tracking and the rise of the shared economy.
Our guests include Tracy Black, Executive Director - Modernization at Payments Canada; Jason Charlebois, SVP Small Business Scotiabank and Paul Parisi, President at Paypal Canada.
Apr 3, 2019
Apr 3, 2019
27 min
This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disruption, innovation, regulation, customer experience and corporate leadership.
Our guests include Charlotte Duerden, UK Country Manager at American Express; Jackie Keogh, Senior Vice President, Western Union Business Solutions; Lisa Neary, Head of Payment Schemes and Transformation at The Co-operative Bank and Kristy Duncan, CEO and Founder of Women in Payments.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Mar 27, 2019
Mar 27, 2019
25 min
This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.
Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.
Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI.
Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending.
Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation.
Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Mar 20, 2019
Mar 20, 2019
14 min
This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Mar 13, 2019
Mar 13, 2019
40 min
This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “An awakened focus on the business customer’. Our team was on the ground to be able to now share key insights, themes and case studies from the event with you.
Guests include: Andy Booth, Managing Director, Business Banking at Barclays; Julie Baker, Head of Enterprise and Community Finance at RBS; Melinda Roylett, Head of Europe for Square; Stuart Doignie, Head of SME Banking at Starling Bank; and Mark Bernhardi, General Manager APAC at nCino.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Mar 6, 2019
Mar 6, 2019
28 min
This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.
Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.
Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future.
Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Feb 27, 2019
Feb 27, 2019
9 min
This week, we caught up with Joel Perlman, Co-Founder, Oaknorth and currently the organisation behind Europe’s largest fintech funding round to date. Joel shared the exciting news around their recent investment round, their journey to profitability, challenges and opportunities experienced along the way, their expansion plans for the US and how he has seen the SME lending space develop since inception.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Feb 20, 2019
Feb 20, 2019
35 min
This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.
Key themes include:
- Banking & FS trends for 2019
- Quick wins - how to utilise data & analytics to drive stronger customer engagement
- The definition of good customer experience
- What consumers really want to know from their banks
- How to build a successful digital-only bank - learnings from banking giants such as DBS and BBVA
- Addressing concerns around human displacement to overcome barriers to innovation
- Fostering a culture of ‘embracing change, taking risks and disrupting yourself’
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Feb 13, 2019
Feb 13, 2019
20 min
This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank
Nathan explains how to best identify types of AI investment for various institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.
Todd shares the importance of personalisation for banking customers, the shifting dynamics between big bank and fintech partnerships and their goals for further implementation down the road.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Feb 6, 2019
Feb 6, 2019
13 min
In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com