Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Monday Dec 09, 2019
Monday Dec 09, 2019
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Thursday Nov 28, 2019
Thursday Nov 28, 2019
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Friday Nov 22, 2019
Friday Nov 22, 2019
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Monday Nov 11, 2019
Monday Nov 11, 2019
Laurent also shares some exciting news and speaker announcements for the upcoming Paris Fintech Forum in January 2020.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Friday Oct 11, 2019
Friday Oct 11, 2019
This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies to initiate new platforms, value propositions and business models. As we enter this new digital era powered by APIs, we also enter an era of consumer consent and data compliance.
I caught up with Tony McLaughlin, Head of Emerging Payments at Citi to talk about the push back on Strong Customer Authentication (SCA), how merchants can overcome sales related friction factors once live and how to address two factor authentication for vulnerable customers, who should own digital customer identity with some case studies from around the globe, how the industry is tracking with the monetisation of Open Banking as well as the announcement of Citi's new API's looking to address this.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Aug 07, 2019
Wednesday Aug 07, 2019
In this episode, James Gibson, Senior Product Director at Revolut shares the catalyst behind Revolut's new free business offering, the telco that inspired the offering, learnings applied from the retail bank as well as Revolut's winning business account features and the exciting new value added services that you can expect to see rolled out later this year.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Jul 24, 2019
Wednesday Jul 24, 2019
This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Development Bank of Canada who shared what it means to be the only bank in Canada that truly focuses on entrepreneurs, the biggest pain points experienced by Canada entrepreneurs and the growing importance of personalisation in the sme banking sector.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Thursday Jul 11, 2019
Thursday Jul 11, 2019
This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, Head of Open Banking at Wells Fargo and Susan French, Head of Product for BBVA Open Platform in the US.
Kicking off, Imran shares the journey at Wells Fargo since launching the platform back in 2016, how they’re enabling 24 hour customer control and consent through their ‘control tower’ service and the biggest benefits to be gained by commercial and retail banks.
Up next, Susan explains the objectives behind the launch of BBVA Open Platform, how they’re driving bank distribution through the offering and the types of businesses that will benefit the most from partnering with them.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Thursday Jun 27, 2019
Thursday Jun 27, 2019
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Jim Wadsworth, SVP Open Banking, Mastercard who shared the exciting news around their new open banking solution, their real time validation of third parties for banking partnerships and his predictions for the year ahead.
Dan Phelps, Chief Digital Architect, Travelex shares the journey behind Travelex's 4 year digital transformation and the catalyst to the changes, the challenges faced along the way, how to minimise risk when investing in innovation and what technology they will be investing in next.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jun 12, 2019
Wednesday Jun 12, 2019
This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.
In this weeks’ episode we caught up with Des McDaid, Managing Director – Marcus at Goldman Sachs UK details the success story behind reaching over a quarter of a million user accounts within the first 8 months of operations, how they are standing out from other savings accounts in the market and what other products Marcus is looking to launch next.
Josh Bottomley, Global Head of Digital at HSBC explains their cloud first strategy across digital innovation, a big bank perspective on how to successfully roll out new technologies across the institution and the fintech partnerships that HSBC are looking into at the moment.
Bill Gajda, SVP Innovation and Strategic Partnerships at Visa shares some exciting news around a new proposition for the fintech community, feedback from fintech partners so far and identifies the biggest opportunities in payments for the year ahead to look out for.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com