Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Tuesday Jul 23, 2024
Tuesday Jul 23, 2024
Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their lending practices.
In this episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, speaks to Jane Prokop, Executive Vice President and Global Head of Small and Medium-Sized Enterprises at Mastercard, about investing 7 billion dollars over the last five years in cyber security, how SMEs can use generative AI to automate a lot of admin tasks, open banking and much more.
Topics discussed include:
- An increase in SMEs looking to switch their main banking and payments providers
- The increase in demand for digital services post-pandemic
- Why SMEs are turning more to non-traditional financial providers
- The introduction of joint platforms and automated lending processes using alternative data and scoring
- How SMEs are highly vulnerable to cyber attacks
- Gen AI's potential for automating tasks and providing actionable insights for SMEs
Explore all our past podcast episodes here.
Tuesday Jul 09, 2024
Tuesday Jul 09, 2024
RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships.
In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more.
Topics discussed include:
- The implications of big tech in digital payments
- How “Fraud is out of control!” - and SMEs are a target
- Payments and super apps
- Addressing SME dissatisfaction with innovation
- The AI take over… “Why isn’t a BOT doing this for me!?”
- Ludicrous liability – tough times for the big players
- The importance of protecting your digital identity
Explore all our past podcast episodes here.
Tuesday Jun 25, 2024
Tuesday Jun 25, 2024
Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions.
In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davies, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more.
Explore all our past podcast episodes here.
Tuesday Jun 11, 2024
Tuesday Jun 11, 2024
Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.
Explore all our past podcast episodes here.
Tuesday May 28, 2024
Tuesday May 28, 2024
Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture.
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Tuesday May 21, 2024
Tuesday May 21, 2024
Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.
Topics discussed include:
- The importance of building a bank as a platform
- Scalability and speed in decentralised finance
- Managing risk in digital and the importance of Chat
- Generative AI’s impact on cyber security, call centres and reducing compliance costs and time
- The untapped opportunities for digital banks with SMEs
- How banks and fintechs can both partner and differentiate
- And much more…
Explore all our past podcast episodes here.
Tuesday May 07, 2024
Tuesday May 07, 2024
Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.
Topics discussed include:
- The importance of customer-centricity in a digital era
- How digital empowers businesses to scale and innovate
- The importance of re-inventing products and processes
- Becoming a chat first organization to boost customer engagement
- How multi-channel experiences elevate satisfaction and engender loyalty
- Combating cyber security risk through education, analytics and biometrics
- Using AI and technology to enhance banking ethically and sustainably
- And much more…
Explore all our past podcast episodes here.
Thursday May 19, 2022
Thursday May 19, 2022
In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.
Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao
Connect with Ben Smith on LinkedIn: https://www.linkedin.com/in/bensmithprofile/
Connect with Anna Shaw on LinkedIn: https://www.linkedin.com/in/anna-perera-shaw-966530129/
Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/
To learn more about RFI Global, visit: https://rfi.global/
Thursday May 05, 2022
Thursday May 05, 2022
In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston.
In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.
Subscribe to our RFI Global channel and get notified when we have new episodes.
Connect with Steve Weston on LinkedIn: https://www.linkedin.com/in/steve-weston-b5102166/
Connect with Anna Shaw on LinkedIn: https://www.linkedin.com/in/anna-perera-shaw-966530129/
Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/
To learn more about RFI Global, visit: https://rfi.global/
Wednesday Dec 15, 2021
Wednesday Dec 15, 2021
In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.