Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Tuesday Jun 11, 2024
Tuesday Jun 11, 2024
Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.
Explore all our past podcast episodes here.
Tuesday May 28, 2024
Tuesday May 28, 2024
Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture.
Explore all our past podcast episodes here.
Tuesday May 21, 2024
Tuesday May 21, 2024
Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.
Topics discussed include:
- The importance of building a bank as a platform
- Scalability and speed in decentralised finance
- Managing risk in digital and the importance of Chat
- Generative AI’s impact on cyber security, call centres and reducing compliance costs and time
- The untapped opportunities for digital banks with SMEs
- How banks and fintechs can both partner and differentiate
- And much more…
Explore all our past podcast episodes here.
Tuesday May 07, 2024
Tuesday May 07, 2024
Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.
Topics discussed include:
- The importance of customer-centricity in a digital era
- How digital empowers businesses to scale and innovate
- The importance of re-inventing products and processes
- Becoming a chat first organization to boost customer engagement
- How multi-channel experiences elevate satisfaction and engender loyalty
- Combating cyber security risk through education, analytics and biometrics
- Using AI and technology to enhance banking ethically and sustainably
- And much more…
Explore all our past podcast episodes here.
Thursday May 19, 2022
Thursday May 19, 2022
In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.
Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao
Connect with Ben Smith on LinkedIn: https://www.linkedin.com/in/bensmithprofile/
Connect with Anna Shaw on LinkedIn: https://www.linkedin.com/in/anna-perera-shaw-966530129/
Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/
To learn more about RFI Global, visit: https://rfi.global/
Thursday May 05, 2022
Thursday May 05, 2022
In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston.
In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.
Subscribe to our RFI Global channel and get notified when we have new episodes.
Connect with Steve Weston on LinkedIn: https://www.linkedin.com/in/steve-weston-b5102166/
Connect with Anna Shaw on LinkedIn: https://www.linkedin.com/in/anna-perera-shaw-966530129/
Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/
To learn more about RFI Global, visit: https://rfi.global/
Wednesday Dec 15, 2021
Wednesday Dec 15, 2021
In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.
Thursday Dec 09, 2021
Thursday Dec 09, 2021
In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what the future holds for the industry in ANZ.
FIS Report: https://empower1.fisglobal.com/digitalization-and-cloud-migration.html?utm_campaign=BS_LBGL_MB_PM_TPP_RFI_DEC2021_WP_BANKMODERNIZATIONRFI%5bT
Thursday Nov 25, 2021
Thursday Nov 25, 2021
In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.
Wednesday Nov 17, 2021