Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
· What are evolving needs of customers and what are the key trends?
· What are the next innovations that will meet these?
· Which players are responding to new and emerging customer needs and what propositions are working?
· Are new and upcoming regulations going to impact the market and how?
Episodes
Aug 29, 2018
Aug 29, 2018
14 min
This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group explains the drivers behind mobile banking satisfaction, the most commonly performed tasks for mobile banking, key consumer frustrations and how to overcome them to drive engagement and usage.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 22, 2018
Aug 22, 2018
15 min
No matter where consumers are in the world, digital interactions with banks are increasing in frequency. In the US, UK and Australia the percentage of daily users of digital banking has increased on average, by 6%, bringing them almost in line with China which has a daily user base of 34%.
The theme this week focuses on the new to market entrants within the digital banking and payments space who started as major companies not involved within banking or financial services. We caught up with Eleanor Page, RFi Group’s Global Commercial Director, who shares a number of case studies around these new entrants, which industries and regions have been most active in this space and some unique data points around digital payments globally.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 16, 2018
Aug 16, 2018
20 min
Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the number of FinTechs and Banks offering Personal Financial Management tools to consumers continuing to rise, it is becoming more important to deepen the value offered by such tools beyond categorisation of expenditure.
For this week’s episode we caught up with Peter Myatt, CEO and Founder of Bean who shares the journey behind Bean’s success, the importance of customer feedback and how they differentiate themselves in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 8, 2018
Aug 8, 2018
24 min
RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance of transactional relationships on acquiring main bank status along with the current and future drivers of main bank relationships.
Gerald Ferguson shares insights on the shift towards transactional banking relationships, opportunities from life stage switching and the current and future drivers of main bank relationships.
Michael Jordaan explains the catalyst behind launching Bank Zero, the digital banking scene in South Africa and how they differentiate themselves from other competition in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 1, 2018
Aug 1, 2018
12 min
Research from RFi Group’s latest Global Digital Banking Study shows that over 4 in 5 consumers globally agree that the privacy of their financial data is more important than access to better products and services. With this in mind, it’s important for banks and financial services companies to build trust amongst consumers and create products that have a clear and fair-minded value exchange to incentivise consumers to share their personal data.
For this week’s episode on ‘Ensuring consumer comfortability in an open banking environment’ We sit down with Leon Muis, Chief Operating Officer at Yolt who shares his opinions on the drivers behind changes in financial services, the customer needs that are not yet being addressed by banks or fintechs, how to build trust amongst consumers and three exciting new updates that we can expect to see from Yolt over the next 12 months.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Jul 25, 2018
Jul 25, 2018
14 min
As at 2018, Hong Kong’s FinTech scene is absolutely thriving. This continuing development is due to a number of factors, including: government support towards players within the ecosystem, increasing investment within Hong Kong FinTech which has now more than doubled over the past 12 months and consumer awareness continuing to rise with over 1 in 4 Hong Kong consumers aware of FinTech providers within the country, increasing to 1 in 2 of consumers when prompted.
We sat down with Thorsten Terweiden, Deputy Head of FinTech at InvestHK who shares the current state of the market, the ways in which FinTech is evolving within Hong Kong, segments that are of growing interest to investors along with some great case studies from the region.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Jul 18, 2018
Jul 18, 2018
22 min
We speak to some of Canada's biggest banks to see how they are addressing the evolving needs of Canadian consumers, their channel preferences and their perspective on potential regulatory changes in the market.
Rania Llewellyn shares the market segment that they will be going after, how they keep across the changing needs of different consumer segments and the changes in Canadian Payments Infrastructure.
Andrew Irvine discusses the various technologies impacting the customer experience, how they educate customers on new innovation within the business and his perspective on the potential regulatory changes in Canada.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Jul 11, 2018
Jul 11, 2018
26 min
Sarah Hollinshead speaks with Laurent Le Moal, CEO at PayU, to discuss their recent partnership with Kreditech and expansion into consumer credit, their plans to increase the financial freedom for people with limited access to banking services and the specific market segment they'll be targeting in order to achieve this.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Jul 4, 2018
Jul 4, 2018
13 min
RFi Group recently held the Australian leg of the Global Digital Banking Conference Series. The series which tours London, Singapore, Sydney, Auckland and Toronto, gathers innovators and thought leaders from around the world to share case studies and engage in panel discussions, focusing on the full range of retail banking products.
Alan Shields explains what constitutes consumer trust in banks and the four key areas that organisations should be focusing on to continue to grow this trust.
Kate Cooper explains what Westpac are doing to drive cultural change to support innovation, her predictions on the move to Open Banking within Australia and the importance of partnerships to drive innovation.
George Lawson shares Alipay’s plans for achieving scale in the Australian market and the 5 key areas of innovation they will be focusing on for the next 12 months.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Jun 27, 2018
Jun 27, 2018
26 min
RFi Group research shows that one of the biggest priorities for SMEs around the globe is to improve efficiencies within their organisations. Now, more than ever, business owners require simple and speedy ways to effectively manage their financial positions across operations, cash flow management an access to financing.
On today’s episode we discuss this shifting service model approach with Katrin Herrling, CEO & Co-Founder at Funding Xchange and Kirk Simpson, CEO & Co-Founder at Wave.
Katrin shares the impacts of Open Banking & PSD2 on the SME sector & why businesses are looking outside of traditional banks to fulfill their lending needs.
Kirk discusses the importance of integrated financial workflows for SMEs and the keys to achieving mass distribution at scale.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com