Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Tuesday Jun 05, 2018
Tuesday Jun 05, 2018
This week we are at Money 20/20 Europe and will be recording interviews live from Amsterdam. Money 20/20 is arguably one of the biggest finance events of the year where thought leaders, innovators and visionaries come together from across the world to discuss the future of money across payments, banking and FinTech.
One day one of the event we spoke with: Pat Patel, Content Director, Money 20/20 Europe & Asia, Ann Cairns, Vice Chairman, Mastercard, Ralph Hamers, CEO, ING Group, Rajesh Agrawal, Deputy Mayor of London for Business and Maximilian Tayenthal, Co-Founder & CFO, N26.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday May 30, 2018
Wednesday May 30, 2018
This episode focuses on the future of conversational AI focusing on a case study from US-based company, Clinc.
Sarah Hollinshead, Group Head of Content met with Helen Yu, Chief Growth Officer and Patrick Sinicropi, Head of Strategic Partnerships to discuss their new AI tool – Finie.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday May 23, 2018
Wednesday May 23, 2018
We take a look at the global state of digital identity. From the West we hear from John Erik Setsass, Identity Architect at Signicat and from the East we hear from Jonathon Thorpe, Head of Identity at the Australian Govt. Digital Transformation Agency.
John Erik Setsass shares how financial institutions can position themselves at the centre of this technology shift, the opportunities to banks for investing within this space and some great examples of institutions that are leading in market.
Jonathon Thorpe explains the next phase of work for the Digital Identity Framework, the organisations that they are partnering with to implement their solutions and how they build trust and mitigate against risks for consumers.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday May 16, 2018
Wednesday May 16, 2018
This episode focuses on the profitability to banks for payments within messaging apps, overcoming barriers to digital usage and how companies can encourage new habits for consumers to drive digital engagement.
Our guests include Marieke Flament, Chief Marketing Officer at Circle, Dr Matthew Macdougall, President, Australia China Daigou Association and Charles Green, CEO at RFi Group
Marieke Flament discusses how they are leveraging new technologies to change payments transactions, their approach to altering the perception of money from a user perspective and how Circle are creating new behaviours for consumers to move beyond traditional payments solutions.
Dr. Matthew McDougall explains how to build consumer trust for payments within messaging apps, shares case studies from Asia and the changing perceptions of money from a user perspective.
Charles Green, CEO at RFi Group shares his insights on the future of digital payments, the challenges and barriers to future uptake and how digital payment customers are going to be the key to driving bank profitability in the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday May 09, 2018
Wednesday May 09, 2018
In this episode, we take a look at the leapfrog effect of banking within developing markets and share a great example of innovation within financial inclusion occurring in Africa.
Guests include: Dare Okoudjou, CEO, MFS Africa & Melissa Guzy, Founder & Managing Partner, Arbor Ventures.
Sarah Hollinshead, our Group Head of Content caught up with Dare Okoudjou to discuss financial inclusion across Africa, overcoming barriers to usage beyond geographic remoteness and the opportunities and future learnings for MFS Africa from being backed by a China-based VC.
Chloe James our Group Media Director spoke with Melissa Guzy to uncover the types of technologies on the rise across Asia and the evolution of FinTech 2.0.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday May 02, 2018
Wednesday May 02, 2018
This episode shares advice and examples from both sides on the fence when it comes to seeking investment within fintech.
From a fintech perspective, we have Cristina Alba Ochoa, CFO from OakNorth (the first UK Fintech Unicorn), and from the investor perspective we have Toby Heap, Founding Partner at H2 Ventures.
Sarah Hollinshead, our Group Head of Content, caught up with Cristina Alba Ochoa who shared her unique perspective from the CFO point of view on securing investment, the key reasons behind their success within their first year and some honest advice to other FinTech’s who have recently launched.
Chloe James, our Group Media Director, sat down with Toby Heap to discuss some big trends within FintTech at the moment, how FinTech owners can seek external investment and Toby’s two key ingredients for achieving business success.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Apr 25, 2018
Wednesday Apr 25, 2018
The episode this week highlights some of the key take-outs from the Lendit Fintech USA event held in San Francisco earlier this month.
Eleanor Page, RFi Group Commercial Director caught up with a few of the key speakers from across the two days to discuss disruption and innovation within the industry, the growing importnance of financial inclusion and a deeper look into Artificial intelligence beyond the buzz words.
Guests include Nicolas Kopp, US CEO, N26, Cyrielle Chiron, Managing Director for North & Latin America from RFi Group, Ankush Tewari, Senior Director, Market Planning at LexisNexis Risk Solutions and Ray Peloso, Prinicpal and CEO from Katabat.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Apr 18, 2018
Wednesday Apr 18, 2018
The episode this week focuses on driving daily digital engagement from conumers via personal finance management tools, the consumer data behind these and case studies from both the northern and southern hemispheres.
Our guests include Gerald Ferguson, GM – Asia Pacific at RFi Group, David Judic, head of customer innovation at CYBG and Bosco Tan, Founder & COO at Pocketbook.
Chloe James our Group Media Director sat down with Gerald Ferguson to unravel current usage globally, the demographic and geographic breakdown of this usage and what features consumers want most when using PFM tools.
Sarah Hollinshead, our Group Head of Content caught up with David Judic to discuss the unique play from CYBG in launching a challenger digital bank proposition known as B, how the ecosystem has evolved from when they launched 2 years ago and how they have used customer feedback to continue to develop their offering
Chloe James our Group Media Director spoke with Bosco Tan to find out the catalyst behind creating Pocketbook, the changes in consumer behaviour from users of pocketbook and their partnership and expansion plans for the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Apr 11, 2018
Wednesday Apr 11, 2018
The episode this week focuses on consumer perceptions around the rapidly changing payments landscape and their views on a cashless society.
Our guests include: Kristy Duncan, Founder & CEO at Women in Payments and Victoria Bateman, GM - EMEA at RFi Group.
I caught up with Kristy Duncan, CEO & Founder at Women in Payments to discuss the key themes, expert predictions and biggest talking points from the inaugural Women in Payments Symposium held in London last month.
Following my interview with Kristy, I spoke with Victoria Bateman, General Manager – EMEA at RFi Group who shared insights around the current state of the global payments landscape, some interesting statistics around consumer perceptions for a cashless society and the breakdown across demographics, user intent and preferences, the drivers behind this cashless transition and the products that consumers say they will be using instead of cash.I caught up with Kristy Duncan, CEO & Founder at Women in Payments to discuss the key themes, expert predictions and biggest talking points from the inaugural Women in Payments Symposium held in London last month.
Following my interview with Kristy, I spoke with Victoria Bateman, General Manager – EMEA at RFi Group who shared insights around the current state of the global payments landscape, some interesting statistics around consumer perceptions for a cashless society and the breakdown across demographics, user intent and preferences, the drivers behind this cashless transition and the products that consumers say they will be using instead of cash.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Apr 04, 2018
Wednesday Apr 04, 2018
This is part two of our Money 2020 Asia special. In this episode, Chloe James, Group Media Director at RFi Group spoke with Phil Pomford, General Manager, Global eCommerce - APAC at Worldpay on their developments within Asia, their recent partnership with LianLian Pay and Phil’s key take outs from the Money 2020 Conference in Singapore.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com