Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.
In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
· What are evolving needs of customers and what are the key trends?
· What are the next innovations that will meet these?
· Which players are responding to new and emerging customer needs and what propositions are working?
· Are new and upcoming regulations going to impact the market and how?
Episodes
Nov 2, 2018
Nov 2, 2018
21 min
In part two of our Sibos 2018 coverage, we bring you interviews with Thomas Nielsen, Chief Digital Officer at Deutsche Bank, Peter Jose; General Manager Financial Services Industry at SAP; and Jan Pilbauer, Executive Director, Modernization & CIO at Payments Canada.
Thomas Nielsen discusses the advantages that open banking can bring to retail clients and the corporate sector and the work that Deutsche are doing with the regulators in an open data world.
Peter Jose shares his perspective on how banks can leverage their traditional assets in terms of balance sheets, the implications of challenger bankers on customer acquisition for traditional banks and who he believes to be the key enablers in the new open banking framework
Jan Pilbauer explains the initiatives that Payments Canada will be focusing on to drive a more modern payments system in Canada, how they will be working to address and combat fraud issues moving forward, and his thoughts on a global sandbox
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Oct 31, 2018
Oct 31, 2018
23 min
This week it’s all about SIBOS! The 2018 SIBOS event, entitled ‘enabling the digital economy’, was held in Sydney last week and our team was on the ground covering some of the big themes explored around data, AI and robotics; cybersecurity and financial crime; the move to real time payments and global innovations such as open banking.
In part one of this SIBOS special, Christine St Anne sat down with Alain Raes, Head of Asia Pacific & EMEA at SWIFT, Madhur Deora - CFO & SVP at Paytm and Leila Fourie, Chief Executive Officer at the Australian Payments Network.
Alain Rees explains innovation within compliance and upcoming opportunities in the payments sector.
Madhur Deora discusses some of the initiatives that Paytm are working on to address the un-banked population, the latest news on their payments bank and their expansion plans for the future
Leila Fourie shares just how the Australian Payments Network is driving innovation, the latest updates on what the network is doing in regards to digital identity and her view on how new entrants are going to shape the industry in the future.
We hope you enjoyed part one of our 2018 SIBOS special, make sure you subscribe to receive part two direct to your inbox later this week.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Oct 24, 2018
Oct 24, 2018
9 min
Eleanor Page, Global Commercial Director at RFi Group shares data-backed insights into business trends in the region, the 3 key drivers for expansion and the opportunities for banks planning on entering these markets.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Oct 17, 2018
Oct 17, 2018
11 min
This weeks’ episode focuses on insurance. The Canadian Insurance market is primed for disruption; dominated by large incumbents and protected by regulation that stifles innovation.
Cyrielle Chiron, Managing Director - North & Latin America at RFi Group, draws on examples from Australia as well as findings from Canadian policy holders to show how new entrants can disrupt the established market, and whether Canadian consumers are hungry for change in the insurance space.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Oct 10, 2018
Oct 10, 2018
13 min
This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape.
Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts’.
Raymond Ma, General Manager - AU & NZ, Alibaba Cloud explained the opportunities for SMEs in the Australian market and some exciting banking partnerships they have coming up.
Tania Motton, Customer Executive NAB Partners Southern, NAB defined how she sees the fintech/bank relationship continuing to play out and shared some exciting new initiatives at the bank.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Oct 3, 2018
Oct 3, 2018
11 min
Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming opportunities within digital as well as challenges faced with deploying new technologies and how to overcome them.
Jason Daly, VP Product, Digital & Strategy at Manulife explains the role digital advice plays in financial services today, how to encourage customer trust to drive digital usage and the technologies he believes will truly stand the test of time.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 26, 2018
Sep 26, 2018
32 min
Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector.
Guests include: Suvo Sarkar, SVP & Head of Retail Banking; Emirates NBD, Maha El Dimachki, Head of Payments, FCA; Neal Cross, MD & Chief Innovation Officer, DBS Bank; Daniel Kjellen, CEO and Founder, Tink; Jonathan Wood, SVP, Consumer Applications, Mastercard
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 19, 2018
Sep 19, 2018
11 min
Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 12, 2018
Sep 12, 2018
19 min
This episode focuses on what’s trending in the UK mortgage market.
Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances.
Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgage market, re-mortgaging as a switching opportunity for lenders and the influence of digital on loan applications.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 5, 2018
Sep 5, 2018
13 min
With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security.
This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk areas that financial institutions are facing at the moment, the most common types of attacks and how to avoid them and the role of regulation in the global environment.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com