Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Jul 04, 2018
Wednesday Jul 04, 2018
RFi Group recently held the Australian leg of the Global Digital Banking Conference Series. The series which tours London, Singapore, Sydney, Auckland and Toronto, gathers innovators and thought leaders from around the world to share case studies and engage in panel discussions, focusing on the full range of retail banking products.
Alan Shields explains what constitutes consumer trust in banks and the four key areas that organisations should be focusing on to continue to grow this trust.
Kate Cooper explains what Westpac are doing to drive cultural change to support innovation, her predictions on the move to Open Banking within Australia and the importance of partnerships to drive innovation.
George Lawson shares Alipay’s plans for achieving scale in the Australian market and the 5 key areas of innovation they will be focusing on for the next 12 months.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jun 27, 2018
Wednesday Jun 27, 2018
RFi Group research shows that one of the biggest priorities for SMEs around the globe is to improve efficiencies within their organisations. Now, more than ever, business owners require simple and speedy ways to effectively manage their financial positions across operations, cash flow management an access to financing.
On today’s episode we discuss this shifting service model approach with Katrin Herrling, CEO & Co-Founder at Funding Xchange and Kirk Simpson, CEO & Co-Founder at Wave.
Katrin shares the impacts of Open Banking & PSD2 on the SME sector & why businesses are looking outside of traditional banks to fulfill their lending needs.
Kirk discusses the importance of integrated financial workflows for SMEs and the keys to achieving mass distribution at scale.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jun 20, 2018
Wednesday Jun 20, 2018
On today's episode we hear the latest insights behind winning the post-PSD2 customer, along with some interesting case studies and opinions from around the globe.
Kicking off today’s episode, Victoria Bateman, Managing Director – EMEA at RFi Group shares insights around consumer awareness, perceptions and comfort towards open banking and data sharing.
Pascal Niszri, CEO at Chekk shares a UK perspective in discussing the shift in personal data ownership, navigating global regulatory environments and overcoming consumer perceptions around security.
With open banking on the horizon in Australia, we caught up with Steve Weston, CEO at Volt to discover his opinion on potential opportunities within the Australian market and recommendations to overcoming consumer perceptions around security and trust.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Friday Jun 15, 2018
Friday Jun 15, 2018
Our Money Conf coverage continues this week with a number of interviews from Square, Facebook and Kabbage discussing the future of collaborations, diversifying point of sale channels and utilising data for business success.
Guests include: Mary Kay Bowman, Head of Payments, Square, Mollie Pearse, Head of Financial Services Marketing, EMEA, Facebook and Rob Frohwein, Co-founder & Kabbagehead, Kabbage
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jun 13, 2018
Wednesday Jun 13, 2018
This week we are at MoneyConf in Dublin. MoneyConf is a day two event where the biggest banks and fintech experts from across the globe meet to discuss the changing dynamics and future of money, payments and technology.
In part one of our MoneyConf coverage we spoke with Kenneth Lin, Founder & CEO, Credit Karma, Charlie Mortimer, Co-Founder, Moneybox, André Lyver, Director of Engineering, Shopify and Nathan Gill, Vice President, Head of Solutions at Verifone Europe.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Friday Jun 08, 2018
Friday Jun 08, 2018
Our Money 20/20 coverage continues this week with a number of interviews from day two of the event. Our guests include: Ricky Knox, Founder, Tandem, Victoria Bateman, Managing Director - EMEA, RFi Group, Ghela Boskovich, Founder, FemTechGlobal and Labhesh Patel, CTO & Chief Scientist, Jumio Corporation.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Jun 06, 2018
Wednesday Jun 06, 2018
Our Money 20/20 coverage continues this week with a number of interviews from day two of the event. Our guests include: Sebastian Siemiakowski, Co-Founder and CEO, Klarna, Matthias Kroner, CEO, Fidor Bank, Alain Falys and Michael Rolphe, Co-Founders, Yoyo Wallet and Myles Stephenson, CEO, Modulr.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Tuesday Jun 05, 2018
Tuesday Jun 05, 2018
This week we are at Money 20/20 Europe and will be recording interviews live from Amsterdam. Money 20/20 is arguably one of the biggest finance events of the year where thought leaders, innovators and visionaries come together from across the world to discuss the future of money across payments, banking and FinTech.
One day one of the event we spoke with: Pat Patel, Content Director, Money 20/20 Europe & Asia, Ann Cairns, Vice Chairman, Mastercard, Ralph Hamers, CEO, ING Group, Rajesh Agrawal, Deputy Mayor of London for Business and Maximilian Tayenthal, Co-Founder & CFO, N26.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday May 30, 2018
Wednesday May 30, 2018
This episode focuses on the future of conversational AI focusing on a case study from US-based company, Clinc.
Sarah Hollinshead, Group Head of Content met with Helen Yu, Chief Growth Officer and Patrick Sinicropi, Head of Strategic Partnerships to discuss their new AI tool – Finie.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday May 23, 2018
Wednesday May 23, 2018
We take a look at the global state of digital identity. From the West we hear from John Erik Setsass, Identity Architect at Signicat and from the East we hear from Jonathon Thorpe, Head of Identity at the Australian Govt. Digital Transformation Agency.
John Erik Setsass shares how financial institutions can position themselves at the centre of this technology shift, the opportunities to banks for investing within this space and some great examples of institutions that are leading in market.
Jonathon Thorpe explains the next phase of work for the Digital Identity Framework, the organisations that they are partnering with to implement their solutions and how they build trust and mitigate against risks for consumers.
The Global Digital Banker is an insight-backed podcast series, focusing on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.