Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Oct 10, 2018
Oct 10, 2018
13 min
This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape.
Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts’.
Raymond Ma, General Manager - AU & NZ, Alibaba Cloud explained the opportunities for SMEs in the Australian market and some exciting banking partnerships they have coming up.
Tania Motton, Customer Executive NAB Partners Southern, NAB defined how she sees the fintech/bank relationship continuing to play out and shared some exciting new initiatives at the bank.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Oct 3, 2018
Oct 3, 2018
11 min
Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming opportunities within digital as well as challenges faced with deploying new technologies and how to overcome them.
Jason Daly, VP Product, Digital & Strategy at Manulife explains the role digital advice plays in financial services today, how to encourage customer trust to drive digital usage and the technologies he believes will truly stand the test of time.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 26, 2018
Sep 26, 2018
32 min
Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector.
Guests include: Suvo Sarkar, SVP & Head of Retail Banking; Emirates NBD, Maha El Dimachki, Head of Payments, FCA; Neal Cross, MD & Chief Innovation Officer, DBS Bank; Daniel Kjellen, CEO and Founder, Tink; Jonathan Wood, SVP, Consumer Applications, Mastercard
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 19, 2018
Sep 19, 2018
11 min
Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 12, 2018
Sep 12, 2018
19 min
This episode focuses on what’s trending in the UK mortgage market.
Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances.
Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgage market, re-mortgaging as a switching opportunity for lenders and the influence of digital on loan applications.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Sep 5, 2018
Sep 5, 2018
13 min
With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security.
This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk areas that financial institutions are facing at the moment, the most common types of attacks and how to avoid them and the role of regulation in the global environment.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 29, 2018
Aug 29, 2018
14 min
This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group explains the drivers behind mobile banking satisfaction, the most commonly performed tasks for mobile banking, key consumer frustrations and how to overcome them to drive engagement and usage.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 22, 2018
Aug 22, 2018
15 min
No matter where consumers are in the world, digital interactions with banks are increasing in frequency. In the US, UK and Australia the percentage of daily users of digital banking has increased on average, by 6%, bringing them almost in line with China which has a daily user base of 34%.
The theme this week focuses on the new to market entrants within the digital banking and payments space who started as major companies not involved within banking or financial services. We caught up with Eleanor Page, RFi Group’s Global Commercial Director, who shares a number of case studies around these new entrants, which industries and regions have been most active in this space and some unique data points around digital payments globally.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 16, 2018
Aug 16, 2018
20 min
Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the number of FinTechs and Banks offering Personal Financial Management tools to consumers continuing to rise, it is becoming more important to deepen the value offered by such tools beyond categorisation of expenditure.
For this week’s episode we caught up with Peter Myatt, CEO and Founder of Bean who shares the journey behind Bean’s success, the importance of customer feedback and how they differentiate themselves in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Aug 8, 2018
Aug 8, 2018
24 min
RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance of transactional relationships on acquiring main bank status along with the current and future drivers of main bank relationships.
Gerald Ferguson shares insights on the shift towards transactional banking relationships, opportunities from life stage switching and the current and future drivers of main bank relationships.
Michael Jordaan explains the catalyst behind launching Bank Zero, the digital banking scene in South Africa and how they differentiate themselves from other competition in the market.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com