Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Tuesday Jul 09, 2024
Tuesday Jul 09, 2024
RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships.
In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more.
Topics discussed include:
- The implications of big tech in digital payments
- How “Fraud is out of control!” - and SMEs are a target
- Payments and super apps
- Addressing SME dissatisfaction with innovation
- The AI take over… “Why isn’t a BOT doing this for me!?”
- Ludicrous liability – tough times for the big players
- The importance of protecting your digital identity
Explore all our past podcast episodes here.
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