Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Thursday Dec 09, 2021
Thursday Dec 09, 2021
In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what the future holds for the industry in ANZ.
FIS Report: https://empower1.fisglobal.com/digitalization-and-cloud-migration.html?utm_campaign=BS_LBGL_MB_PM_TPP_RFI_DEC2021_WP_BANKMODERNIZATIONRFI%5bT
Thursday Nov 25, 2021
Thursday Nov 25, 2021
In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.
Wednesday Nov 17, 2021
Thursday Nov 11, 2021
Thursday Oct 21, 2021
Thursday Oct 07, 2021
Thursday Sep 23, 2021
Thursday Sep 16, 2021
Thursday Sep 16, 2021
A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued
When competition is prioritised over retention, and competition is intense, retaining customers is challenging.
With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?
Download Report Now: https://campaigns.rfigroup.com/pegareport/
Thursday Sep 02, 2021
Thursday Sep 02, 2021
Hosts:
Kate Wilson and Anna Shaw - RFi Group
Producer:
Taylor Henderson - RFi Group
Thursday Aug 26, 2021