Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Thursday Nov 11, 2021
Thursday Oct 21, 2021
Thursday Oct 07, 2021
Thursday Sep 23, 2021
Thursday Sep 16, 2021
Thursday Sep 16, 2021
A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued
When competition is prioritised over retention, and competition is intense, retaining customers is challenging.
With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?
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Thursday Sep 02, 2021
Thursday Sep 02, 2021
Hosts:
Kate Wilson and Anna Shaw - RFi Group
Producer:
Taylor Henderson - RFi Group
Thursday Aug 26, 2021
Thursday Jul 29, 2021
Thursday Jul 15, 2021
Thursday Jul 01, 2021
Thursday Jul 01, 2021
Hosts:
Kate Wilson - Research Director & Deputy GM - RFi Group
Anna Shaw - Head of Client Insights - RFi Group
With Guest:
Kristy Duncan - CEO & Founder - Women in Payments
Produced By:
Taylor Henderson - Marketing Manager - RFi Group