Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Mar 28, 2018
Wednesday Mar 28, 2018
The episode this week focuses on biometrics. We examine the benefits to customer experience, personal authentication for fraud control and how organisations are educating their customers to drive awareness and uptake.
Our guests include Chris Barwick, Head of Digital & Innovation at ING Australia and Cyrielle Chiron, GM - North & Latin America at RFi Group.
Chloe James, Group Media Director at RFi Group caught up with Chris Barwick from ING to discuss how they are using biometrics to strengthen their existing customer identify and verification operations, the recent expansions to their biometrics offering for customers and who they look to, for inspiration within digital.
Sarah Hollinshead, Group Head of Content at RFi Group spoke with Cyrielle Chiron, GM – North & Latin America at RFi Group who shared her insights on key trends across the globe, how companies can build awareness to drive consumer adoption, which markets are leading and which are lagging when it comes to usage and the benefits to organisations from biometrics rollout beyond UX and security improvements.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Wednesday Mar 21, 2018
Wednesday Mar 21, 2018
The episode this week highlights some of the key innovators that presented at Money 2020 Asia last week. Held in Singapore, the event focused heavily on payments, and brought together visionaries and innovators from across the globe who discussed new ways to spend, manage, save, borrow, share and protect money.
In part one of this Money 2020 special, Chloe James, Group Media Director, RFi Group sat down with guests Brett King, Founder and Executive Chairman at Moven and Kristo Kaarmann, Founder & CEO at TransferWise.
Brett King discussed Moven's recent joint venture with Japan based, SBI Group, shed some light on their upcoming acquisition of a US bank, shared his predictions for payments trends for the next 12 months and the influence of science fiction on Fintech.
Kristo Kaarmann from TransferWise spoke about growth opportunities within Asia, the current state of the fintech boom and some great case studies of banks endorsing TransferWise to customers over their own international transfer offerings.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Tuesday Mar 13, 2018
Tuesday Mar 13, 2018
This episode focuses on disruption and innovation in cross-border payments for businesses.
Sarah Hollinshead, Head of Content at RFi Group caught up with Andrew Boyajian, Head of Banking - The Americas, Transferwise to dsicuss their recently launched borderless accounts, their recent collaborations, who they look to for inspiration within digital innovation and their plans for the near future.
Chloe James, Group Media Director at RFi Group spoke with Jack Zhang, CEO & Founder, Airwallex to discuss their success around removing the ambiguity associated with international payments transactions, how they are leveraging payments infrastructures within local markets, their global expansion plans and what new offering they're rolling out as s result of their investment from Tencent.
Eleanor Page, Group Commercial Director, RFi Group shares insights on the key disruptive trends and opportunities within cross-border payments as well as some excellent examples of where these opportunities are being explored globally.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
The episode this week focuses on chatbots and virtual assistants. We investigate both sides of the fence to truly determine if they are in fact differentiators or if they're simply hygeine factors.
Sarah Hollinshead, Head of Content at RFi Group caught up with Peter Wyatt on Bean's unique selling proposition, their data security practices, how they are instilling comfort amongst users and some of their exciting new partnerships launching in the near future.
Chloe James, Group Media Director at RFi Group spoke with Pete Steel from Commonwealth Bank to discuss the catalyst behind creating their new chatbot, Ceba, the research and development process and their data partners behind Ceba and their plans for further personalisation of Ceba for the not so distant future.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
With trust in banks to hold and maintain the privacy and security of personal information higher than any other type of institution and twice as high as new digital-only institutions or fintechs. The episode this week will focus on how digital-only providers can position themselves as a main financial insitution for consumers.
Sarah Hollinshead, Head of Content at RFi Group caught up with Anne Boden to dicsuss Starling Bank's new Marketplace offering, as well as how they are championing customer experience, engagement and trust to drive the MFI relationship amongst their consumers
Chloe James, Group Media Director at RFi Group spoke with Eric Wilson, CEO and Founder of Xinja about their launch and being the first-ever neo bank within Australia, their equity crowd funding and customer acquisition approach and their expansion plans for the horizon.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
Charles Green, CEO at RFi Group discusses the current state of digital banking globally and shares the insights and market trends from the latest RFi Group Global Digital Banking Study.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.