Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Apr 18, 2018
Wednesday Apr 18, 2018
The episode this week focuses on driving daily digital engagement from conumers via personal finance management tools, the consumer data behind these and case studies from both the northern and southern hemispheres.
Our guests include Gerald Ferguson, GM – Asia Pacific at RFi Group, David Judic, head of customer innovation at CYBG and Bosco Tan, Founder & COO at Pocketbook.
Chloe James our Group Media Director sat down with Gerald Ferguson to unravel current usage globally, the demographic and geographic breakdown of this usage and what features consumers want most when using PFM tools.
Sarah Hollinshead, our Group Head of Content caught up with David Judic to discuss the unique play from CYBG in launching a challenger digital bank proposition known as B, how the ecosystem has evolved from when they launched 2 years ago and how they have used customer feedback to continue to develop their offering
Chloe James our Group Media Director spoke with Bosco Tan to find out the catalyst behind creating Pocketbook, the changes in consumer behaviour from users of pocketbook and their partnership and expansion plans for the future.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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