Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Apr 11, 2018
Wednesday Apr 11, 2018
The episode this week focuses on consumer perceptions around the rapidly changing payments landscape and their views on a cashless society.
Our guests include: Kristy Duncan, Founder & CEO at Women in Payments and Victoria Bateman, GM - EMEA at RFi Group.
I caught up with Kristy Duncan, CEO & Founder at Women in Payments to discuss the key themes, expert predictions and biggest talking points from the inaugural Women in Payments Symposium held in London last month.
Following my interview with Kristy, I spoke with Victoria Bateman, General Manager – EMEA at RFi Group who shared insights around the current state of the global payments landscape, some interesting statistics around consumer perceptions for a cashless society and the breakdown across demographics, user intent and preferences, the drivers behind this cashless transition and the products that consumers say they will be using instead of cash.I caught up with Kristy Duncan, CEO & Founder at Women in Payments to discuss the key themes, expert predictions and biggest talking points from the inaugural Women in Payments Symposium held in London last month.
Following my interview with Kristy, I spoke with Victoria Bateman, General Manager – EMEA at RFi Group who shared insights around the current state of the global payments landscape, some interesting statistics around consumer perceptions for a cashless society and the breakdown across demographics, user intent and preferences, the drivers behind this cashless transition and the products that consumers say they will be using instead of cash.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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