Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Friday Oct 11, 2019
Friday Oct 11, 2019
This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies to initiate new platforms, value propositions and business models. As we enter this new digital era powered by APIs, we also enter an era of consumer consent and data compliance.
I caught up with Tony McLaughlin, Head of Emerging Payments at Citi to talk about the push back on Strong Customer Authentication (SCA), how merchants can overcome sales related friction factors once live and how to address two factor authentication for vulnerable customers, who should own digital customer identity with some case studies from around the globe, how the industry is tracking with the monetisation of Open Banking as well as the announcement of Citi's new API's looking to address this.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
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