Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Mar 28, 2018
Wednesday Mar 28, 2018
The episode this week focuses on biometrics. We examine the benefits to customer experience, personal authentication for fraud control and how organisations are educating their customers to drive awareness and uptake.
Our guests include Chris Barwick, Head of Digital & Innovation at ING Australia and Cyrielle Chiron, GM - North & Latin America at RFi Group.
Chloe James, Group Media Director at RFi Group caught up with Chris Barwick from ING to discuss how they are using biometrics to strengthen their existing customer identify and verification operations, the recent expansions to their biometrics offering for customers and who they look to, for inspiration within digital.
Sarah Hollinshead, Group Head of Content at RFi Group spoke with Cyrielle Chiron, GM – North & Latin America at RFi Group who shared her insights on key trends across the globe, how companies can build awareness to drive consumer adoption, which markets are leading and which are lagging when it comes to usage and the benefits to organisations from biometrics rollout beyond UX and security improvements.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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