Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Mar 06, 2019
Wednesday Mar 06, 2019
This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.
Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.
Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future.
Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
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