Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Oct 10, 2018
Wednesday Oct 10, 2018
This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape.
Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts’.
Raymond Ma, General Manager - AU & NZ, Alibaba Cloud explained the opportunities for SMEs in the Australian market and some exciting banking partnerships they have coming up.
Tania Motton, Customer Executive NAB Partners Southern, NAB defined how she sees the fintech/bank relationship continuing to play out and shared some exciting new initiatives at the bank.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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