Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
The episode this week focuses on chatbots and virtual assistants. We investigate both sides of the fence to truly determine if they are in fact differentiators or if they're simply hygeine factors.
Sarah Hollinshead, Head of Content at RFi Group caught up with Peter Wyatt on Bean's unique selling proposition, their data security practices, how they are instilling comfort amongst users and some of their exciting new partnerships launching in the near future.
Chloe James, Group Media Director at RFi Group spoke with Pete Steel from Commonwealth Bank to discuss the catalyst behind creating their new chatbot, Ceba, the research and development process and their data partners behind Ceba and their plans for further personalisation of Ceba for the not so distant future.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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