Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Aug 01, 2018
Wednesday Aug 01, 2018
Research from RFi Group’s latest Global Digital Banking Study shows that over 4 in 5 consumers globally agree that the privacy of their financial data is more important than access to better products and services. With this in mind, it’s important for banks and financial services companies to build trust amongst consumers and create products that have a clear and fair-minded value exchange to incentivise consumers to share their personal data.
For this week’s episode on ‘Ensuring consumer comfortability in an open banking environment’ We sit down with Leon Muis, Chief Operating Officer at Yolt who shares his opinions on the drivers behind changes in financial services, the customer needs that are not yet being addressed by banks or fintechs, how to build trust amongst consumers and three exciting new updates that we can expect to see from Yolt over the next 12 months.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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