Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how?
Episodes
Wednesday Jul 18, 2018
Wednesday Jul 18, 2018
We speak to some of Canada's biggest banks to see how they are addressing the evolving needs of Canadian consumers, their channel preferences and their perspective on potential regulatory changes in the market.
Rania Llewellyn shares the market segment that they will be going after, how they keep across the changing needs of different consumer segments and the changes in Canadian Payments Infrastructure.
Andrew Irvine discusses the various technologies impacting the customer experience, how they educate customers on new innovation within the business and his perspective on the potential regulatory changes in Canada.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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